Terms & Conditions
The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
The prices payable for goods that you order are as set out in our website.
You will be required to pay extra for delivery. Our delivery charges are set out in our website. You can calculate the delivery cost to your location for the products found in your basket before payment by completing the requested information on the calculator found on the side of the site.
Right for you to cancel your contract
You may cancel your contract with us for the goods you order at any time up to the end of the fourteen (14) working day from the day on which you or a third party other than the carrier and indicated by you, acquires physical possession of the goods.
Where multiple goods are ordered by you in one order but are delivered separately, the withdrawal period expires after 14 days from the day on which you acquire physical possession of the last good.
Where goods are delivered in multiple lots or pieces, the withdrawal period expires after 14 days from the day on which you acquire the physical possession of the last lot or piece.
You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty within the abovementioned period.
To cancel your contract you must notify us in writing.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address (24EVEXIA / P.o.Box36091 / 5385 Dherynia / CYPRUS) at your own cost and risk, without undue delay and in any event not later than 14 days from the day on which you have communicated your decision to withdraw from the contract with us.
If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
A full refund will be re-credited to your account including the costs of delivery without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from the contract.
Cancellation by us
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area;
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel our contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make the order.
Your delivery will be dispatched within 72hours following the received written order confirmation at your e-mail. Please allow 30 working days depending on the delivery destination to receive your order. As soon as your order will be dispatched you will receive dispatch confirmation from us by e-mail.
You will become the owner of the goods you have ordered when they delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option
-to make good any shortage or non-delivery;
-to replace or repair any goods that are damaged
-to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
The Online Dispute Resolution platform (ODR platform)
The ODR platform is a web-based platform developed by the European Commission. Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services out-of-court at a low cost in a simple and fast way. It allows consumers to submit their disputes online in any of the 23 official languages of the European Union. The ODR platform transmits the disputes only to the quality dispute resolution bodies communicated by Member States. Member States have to establish a national contact point to provide assistance to users of the ODR platform. The ODR platform can be accessed over this link http://ec.europa.eu/odr and the national contact point to provide assistance to users of the ODR platform is Competition and Consumer Protection Service - Ministry of Energy, Commerce Industry and Tourism - 6 Andrea Araouzou Street, Lefkosia (Nicosia), Cyprus - tel. +357 22 867100/153 - e-mail: firstname.lastname@example.org - http://www.mcit.gov.cy/ccps
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at email@example.com and all notice from us to you will be displayed on our website from time to time.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by an event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available.
The contract between us shall be governed by and interpreted in accordance with Laws of the Republic of Cyprus and the Cyprus Courts shall have jurisdiction to resolve the disputes between us.
Any order placed cannot be amended for security reasons. However, you hold the right to cancel your order up to 14 days of us receiving your order and make another instead. In such case, we will reimburse you the full amount paid at the checkout for your order and if the order was already dispatched you will have to return the goods at your own cost.
We guarantee that our products are stored transported and handled in suitable conditions in order to ensure that they arrive to you in a perfect condition. However, If you receive a defective product please conduct us immediately on firstname.lastname@example.org and we will replace it for you upon request, or reimburse you for the defective product.
You can add or amend your shipping address at any time in ‘My Account’. Any orders placed will be delivered at the address given by you at the time of purchase so please make sure you provide us the right address before you place your order. Once you place your order you cannot amend the address details for that order.